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Shipping Policy

Shipping policy

We offer our customers in Turkey the option of free same-day shipping, ensuring that your choices are delivered quickly and without any additional costs. Under normal circumstances, all orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@maisonsacreecannes.com with your name and order number, and we will look into it for you.

 

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@maisonsacreecannes.com. If your return is accepted, we’ll send you instructions on how and where to send your package, along with a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@maisonsacreecannes.com.