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Frequently Asked Questions

Can I return or exchange a product I purchased?

Yes, we value customer satisfaction. You can return products within 15 days of receipt in their original, unused condition with all tags attached. For detailed instructions, please visit our Return Policy page.

Can I modify or cancel my order after placing it?

We process orders quickly but will try to assist with changes. The fastest way to modify or cancel an order is to contact our customer service team directly via WhatsApp or email at

What shipping options does Maison Sacrée offer?

All products are shipped with Yurtiçi Kargo. Delivery times may vary depending on your location.

How can I track my order?

You will receive a shipping confirmation email with a tracking number to monitor your order's status. Contact our customer support team for assistance if needed.

What payment options are available?

We offer secure and flexible payment options. You can pay through credit card, debit card, and other online payment methods applicable in some regions.

Are Maison Sacrée products covered by warranty?

Yes, our products are covered by a warranty against manufacturing defects. Contact our customer support team for detailed information and claims.

How should I care for my Maison Sacrée products?

We recommend gentle cleaning methods to maintain the quality and appearance of your products. Visit our Product Care page for detailed instructions.

Does Maison Sacrée offer gift wrapping?

Yes, you can select the gift wrapping option when placing an order. Gifts are sent in our special design boxes with an optional personal note.

How can I stay updated on new collections and special offers?

Subscribe to our newsletter at the bottom of our website and follow our social media accounts for the latest collections, special offers, and exclusive content.

Can I learn about the sustainability of Maison Sacrée products?

We are committed to environmental responsibility and integrate sustainability principles into our business. We strive to use materials with minimal environmental impact and adopt sustainable practices in our production processes.